Legal information

Company information

You can contact Sytner Group Limited by writing to us at: e-Marketing, Sytner Group Limited, 2 Penman Way, Grove Park, Leicester, LE19 1ST. 
Alternatively you can e-mail: website@sytner.co.uk

 

How we use cookies

 

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

 

Use of cookies by Rolls-Royce Motor Cars

Within this website cookies are used to facilitate features and functions which improve your browsing experience. They are also used to measure the performance of the site and the ways in which visitors navigate their way around.  No personally identifiable information is collected by the cookies on our sites. 

The below information details the cookies we use, how to prevent these being written and the impact of doing so on your browsing experience.

Disabling/Enabling all cookies

You can accept or decline cookies by modifying the settings in your browser. However, you will not be able to use all the interactive features of the site if cookies are disabled.

Most recent web browsers allow control over the cookies saved through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

 

Disabling/Enabling specific cookies

Rolls‑Royce Motor Cars are working to provide the ability for you to manage your cookie preferences within our website, but this is functionality is currently under development. As an interim step we have detailed below all the cookies set by our websites, their purpose and details of how to opt out where available.

 

More information about cookies

There are four main types of cookies used by websites. These categories are described below, based on the information published in the International Chamber of Commerce Cookie Guide;  

Strictly Necessary Cookies – Enable services you have specifically asked for

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Performance Cookies – Collect anonymous information on the pages visited

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Functionality Cookies – Remember choices you make to improve your experience

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting/Advertising Cookies – Collect information about your browsing habits in order to make advertising relevant to you and your interests. These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

The tables below explain the cookies we use and why. The information is updated regularly but if a discrepancy is found then please contact us.

COOKIE NAME PURPOSE TYPE DURATION 
Car Configurator RROCXML
SESSIONID
This cookie is needed to identify the user's configurator session within the car configurator system. Strictly Necessary Session Only
EMO VicinityUser This cookie indicates that an annonymised user is actively using the site. This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
JSESSIONID JSESSIONID This cookie indicates that an annoymised user is actively using the site and is used to measure how many users are visiting the site at any given time.  This cookie is deleted when the browsing session is closed. Strictly Necessary Session Only
Load Balancer Cookies ARPT1
ARPT2a
ASPSESSIONID
CCCRSAQD
These cookies are used to help ensure that the content of your page loads quickly and effectively by distributing the workload across web servers. They are deleted when you close your browser. Strictly Necessary Session Only
Webtrends

WT_FPC  Used for maintaining anonymised session and user identification across the websites sub-domains. Performance 10 Years 
Responsive Anonymously tracks what device type the site is being accessed on (based on screen resolution) - PC / Tablet / Smart phone  Performance 1 Day
ACOOKIE  is used for anonymised cross domain tracking e.g.  Recording if a visitor moves between www.rolls-roycemotorcars.com and pre-owned.rolls-roycemotorcars.com Performance 2 Years

WT_NAVI   
is set in order to track which navigation elements are used when navigating the site (main menu, teaser, footer etc.) Performance Session Only
Google Analytics

__utma Records anonymised data about a users visits to a site including:  first visit (unique visit); last visit (returning visit); Days and Visits to purchase calculations etc.  Performance 2 Years
__utmb 
& __utmc
These cookies work in tandem to calculate visit length. Google __utmb demarks the exact arrival time, then Google __utmc registers the precise exit time of the user. Performance Both expire after 30 mins of inactivity
_utmz notes where an annoyomised  visitor arrived from, grouping the information into type e.g. via a  search engine, social media, direct. This cookie also registers what keyword generated the visit (if relevant) plus geolocation data, to nearest city. Performance 6 Months
__utmv creates  groupings based on anonymised user actions, for example, create a group for all visitors who viewed a particular link or advert.  Performance 2 Years
_ga (Universal Analytics) This cookie is used to store a unique client identifier (Client ID), which is a randomly generated number. Once the ID is generated it's stored in the cookie and is included with each hit / request sent to Google Analytics. This ID is later used by Google Analytics servers to calculate user, session, and campaign data.
The _ga cookie is a first-party cookie that can only be accessed by the domain on which the JavaScript is run.
Performance 2 Years
Brightcove Player BC_
BANDWIDTH
Detects initial bandwidth capability of a visitors computer or device. This cookie helps to significantly improve initial rendition selection for viewing videos. If you disable this cookie, Video Cloud will still detect bandwidth by using the Brightcove Bootloader swf. Without the cookie, this must be done on each player load, consuming more bandwidth and possibly resulting in a poorer quality initial rendition. Performance Session Only
DoubleClick DoubleClick
Tags 
DoubleClick cookies are used to help measure the effectiveness of online advertising campaigns and to try and avoid  repeatedly showing adverts the user has already seen.  The names and numbers of these cookies used on our site will vary, depending upon the number of  advertising campaigns that are active at the time of your visit.

No personally identifiable information is used or stored by DoubleClick cookies.
Targeting/ Advertising 30 Days

Sytner Group Limited Internet Sites - Terms & Conditions

The terms below govern your use of Sytner Group Limited internet sites and by accessing this, or any other Sytner Group internet site you agree to be bound by them. If you do not accept these terms, please do not use the website.

We may change these terms at any time without notice by updating the terms shown on this website. It is your responsibility to review the website terms each time you enter the website to ensure you are aware of our latest terms and conditions. Your use of this website after a change has been made signifies your acceptance of the revised terms.

This website is for your personal use only and is not to be used for any commercial purpose.

These terms and conditions only apply to Sytner Group Limited internet sites. These are not the full trading terms and conditions of Sytner Group Limited, please contact your local Sytner Group Limited dealership or Sytner Group Limited Head Office for more information *.

Website Availability:

We cannot promise that this website will be uninterrupted, free of errors, bugs or viruses and we will not be liable if, for any reason, this website is unavailable at any time or for any computer virus or system failure. Access may be suspended at any time without prior notice being given.

Copyrights:

Copyright 2008 Sytner Group Limited. All Rights Reserved. The Sytner Group logo and all text, images, graphics, sound files, animation files, and video files specifically representing Sytner Group Limited and their arrangement on Sytner Group Limited internet sites, are all subject to Copyright and other intellectual property protection. Sytner Group Limited internet sites may also contain material that is subject to the copyright rights of their providers; vehicle manufacturers for example. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any material, on any part of this website, or otherwise use it for any public or commercial use without the prior express written permission of Sytner Group Limited.

Product/Service Information:

The information on Sytner Group Limited internet sites is intended for use only by UK residents from within the UK. The information and other materials contained in this website may not satisfy the laws in countries outside the UK. If you choose to access this website from outside the UK you are responsible for ascertaining to what extent local laws are applicable and compliance with local laws. Any telephone numbers and charges shown only apply to calls made from within the UK.

Some of the product information, illustrations and images contained on Sytner Group Limited internet sites, may have been prepared for generic use by our manufacturer partners, potentially in different countries around the world. Sytner Group Limited holds no liability for vehicle specifications that are no longer available or not available in this country. 

Some of the specific new and used vehicle information displayed on Sytner Group Limited internet sites, including technical and specification information, is referenced from the generic UK CAP vehicle information database. For more information please go to: www.cap.co.uk.

Whilst every effort has been taken to ensure accuracy of product and service information, some inaccuracies may occur. It is important that you do not rely on this information but check with a Sytner Group Limited dealership, about any items which may affect your decision to purchase a product or service. Sytner Group Limited accepts no liability for loss or damage resulting from errors or misleading information.

It is possible for Sytner Group Limited vehicles to be transferred to a dealership near you, upon agreement by the stocking dealership and subject to possible transportation costs to be paid by the customer. These costs will be set by the dealerships involved in the transfer of the vehicle. If you are interested in any vehicle displayed on a Sytner Group Limited internet site and are unsure of its availability, or specification, please contact your local Sytner Group Limited dealership, details of which can be found on this website.

All prices are current at the time of publication and subject to change without notice. 

These website terms should be read in conjunction with the separate terms and conditions for the sale or supply of the individual products or services which are referred to on this website. In the event of any inconsistency between these terms and the specific product or service terms and conditions, the latter shall prevail. 

Always check directly with the providing Sytner Group Limited dealership, of the terms on which any product or service is supplied before making any commitment. 

No Warranties or Representations:

Sytner Group Limited internet sites and the information, images, materials and other content shown on these sites, is provided without any representation or endorsement being made and without any warranty of any kind, whether express or implied, including but not limited to; any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded.

Without limitation to the foregoing, although we take care to ensure that the information, images, materials and other content provided on Sytner Group Limited internet sites is accurate, we give no warranties of any kind, express or implied, that they are accurate, complete or up to date. You should not rely on the information to make any decision or take any action. Sytner Group Limited shall not accept any liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information. 

In no circumstances will Sytner Group Limited be liable for any losses sustained and arising out of or in connection with use of this website, or any site accessed from this website including, but not limited to, loss of profits, loss of data or loss of goodwill (whether direct or indirect), nor any economic, consequential, indirect or special loss. 

Correspondence with Sytner Group Limited:

Telephone calls and e-mail correspondence with Sytner Group Limited or the Sytner Group Limited dealership network, to the e-mail addresses and telephone numbers accessible through, or obtained from this website, may be recorded or monitored. By using these communication methods you are consenting to the recording or monitoring of your calls and e-mails.

The price of calls may vary depending on your service provider. Please check with your provider for exact charges. 

These Terms in Law:

These terms shall be governed by and construed in accordance with English law. Disputes arising in relation to them shall, unless expressly agreed otherwise, be subject to the exclusive jurisdiction of the courts of England and Wales.

*Company Information:

Sytner Group Limited is responsible for the content of this website. Sytner Group Limited is a company registered in England and Wales under company number 2883766, is Authorised and Regulated by the Financial Conduct Authority and has its registered office at 2 Penman Way, Grove Park, Leicester, LE19 1ST. Telephone number: 0116 282 1000, e-mail address: enquiries@sytner.co.uk

 

Sytner Group Limited - Privacy Policy

We may update this privacy policy from time to time by publishing the amended version on our website.

This privacy policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.

We take the privacy of your personal information very seriously and will only use your personal information in accordance with the current data protection law in the UK and this privacy policy.

We may receive information about you:

  • If you contact us directly, via our website or our customer services teams - through applying for one of our products or services, or to make an enquiry or other request.
  • From our network of franchised dealers, to whom you have given your information.
  • Occasionally from other third parties who may lawfully pass to us information about you.
  • If you apply for a position within Sytner Group Limited.

We may use your information (which we receive from you or third parties, or information that we learn about you from the way you use our products or services), for a variety of purposes, including but not limited to:

  • To provide or manage any information, products or services you have asked for.
  • To help us identify you when you contact us.
  • For general administration purposes.
  • To help us improve the quality of our products and services.
  • To help us detect and prevent fraud and money laundering.
  • To help us recover debts.
  • To carry out analysis and customer profiling.
  • To identify other products and services which might be of interest to you and to inform you about our products and services (please see below).

We may share your information for any of these purposes with:

  • Our other group companies in the UK and abroad.
  • Authorised franchised dealerships within the Sytner Group Limited network.
  • Our carefully chosen business partners who provide products or services under one of our group companies.
  • Our service providers and agents who perform services on our behalf, such as marketing agencies and data management firms.

We may also pass your information to third parties:

  • If we have been asked to provide information for legal or regulatory purposes.
  • In relation to existing or future legal proceedings.
  • In the process of selling one or more of our businesses, or to anyone to whom we may transfer our rights under any customer agreement we have with you.
  • For the purpose of preventing fraud/loss, for example to fraud prevention agencies.

Informing you about our products and services:

We may use your information to contact you with news on products or services provided/sold by Sytner Group Limited and products and services provided by other group companies, (or our carefully selected business partners), which may be of interest to you and occasionally for market research purposes.

We and these other parties may contact you by post, phone, e-mail, SMS and other electronic means. 

You can opt out of receiving marketing communications from us on products and services by ticking the appropriate box (if providing your information on www.sytner.co.uk), or at any time by calling the dealership you provided your information to in the first instance (dealership contact details can be found on this website). Alternatively you can contact Sytner Group Limited directly on 0116 282 1000, or write to us: Database Manager, Sytner Group Limited, 2 Penman Way, Grove Park, Leicester, LE19 1ST.

We may inform you when inviting you to provide your personal details, that by providing these details you will be indicating your agreement to receive marketing communication by these means. If you give us your agreement and subsequently wish to opt out, you can do so by clicking the unsubscribe link which we include on all of our marketing communication, or you can contact us at any time at the address or telephone number above. 

Please be aware that if you opt out of marketing communications received from one dealership within the Sytner Group network, your personal information may also be held by another dealership within Sytner Group Limited, you will continue to receive information from that dealership until such time as you opt out of marketing activity from that dealership specifically. 

Please note if you purchase a vehicle from a franchised dealership that is not part of the Sytner Group network, or otherwise give your information to such a dealership, or to a manufacturer directly, you will have a separate relationship with that organisation in respect of the use of your data and you will need to contact the organisation concerned, in relation to any request you may have in regards to that organisations use of your data.

The range of products and services offered by Sytner Group Limited, group companies or selected business partners include, but is not limited to:

  • Vehicle sales.
  • Motor related products and services, including (amongst other things) vehicle aftersales care, finance, leasing and ancillary insurances, vehicle accessories, vehicle emergency service, vehicle warranties and motor insurance.
  • Personal finance products.

Our group companies trading in the UK include:

Legal entities:

Agnew Autoexchange Limited

Agnew Commercials Limited

Agnew Corporate Limited

Agnew Retail Limited

Agnew Trade Centre Limited

Ascot Garage Co. Limited

Automotive Strategy Limited

Bavarian Garages (Ni) Limited

Central Garage (Surrey) Limited

Cruickshank Motors Limited

Edmond & Milburn Limited

  1. W. Mays & Co. Limited

Gap Software Solutions Limited

Goodman Derby Limited

Goodman Retail Limited (Formerly Goodman Leeds Limited)

Goodman TPS Limited

Graypaul Motors Limited

Guy Salmon Highgate Limited

Guy Salmon Limited

Hallamshire Motor Company Limited

Hughenden Motor Company Limited

Iapcb Limited

Isaac Agnew (Holdings) Limited

Isaac Agnew (Mallusk) Limited

Isaac Agnew Limited

John Fox Limited

Kings Motors Limited

Mar Parts Limited

Maranello Concessionaires Limited

Maranello Holdings Limited

Maranello Sales Limited

Michael Powles Limited

Minden Limited

Oxford Mazda Limited

Pag Italy Holdings Limited

Prestage Limited

Prophets (Gerrards Cross) Limited

Prophets Garage Limited

Quad Finance Limited

R Stratton & Co Limited

R Stratton (Knutsford) Limited

R.H.D. Finance Limited

Rectory Road Limited

Rybridge Cars Limited

Ryburn Cars Limited

Rycar Limited

Rycom Vehicles Limited

Rycroft Vehicles Limited

Rydale Cardiff Limited

Rydnal Limited

Ryland Cars Limited

Ryland Group Limited

Ryland Group Services Limited

Ryland Investments Limited

Ryland Leasing Limited

Ryland North West Limited

Ryland Properties Limited

Ryland Vehicles Limited

Stanley Motor Works (1932) Limited

Sunningdale Carriage Company Limited

Sytner Automotive Limited

Sytner Cars Limited

Sytner Direct Limited

Sytner Finance Limited

Sytner Group Limited

Sytner Holdings Limited

Sytner Limited

Sytner London Limited

Sytner Of Leicester Limited

Sytner Properties (Grove Park) Limited

Sytner Properties Limited

Sytner Retail Limited

Sytner Sheffield Limited

Sytner Vehicles Limited

Thomson & Taylor (Brooklands) Limited

Trade Parts Specialist (Ni) Limited

Uag UK Holdings Limited

United Auto Group UK Limited

William Jacks Limited

William Jacks Properties Limited

William Jacks Services Limited

Yarnolds Of Stratford Limited

Zycor 16 Limited

Zycor 17 Limited

Zycor 18 Limited

Zycor 5 Limited

 

Sytner Group Limited internet sites:

We try to keep our websites secure. However you recognise when providing your information to us through our websites, or when you send us or ask us to send you any of your confidential information by e-mail, that the internet and e-mail communications over the internet may not be secure. Sytner Group Limited cannot be responsible for any loss or unauthorised interception of information transmitted via the internet, which is beyond our control.

Sytner Group Limited internet sites may contain links to other websites outside of our group. Our privacy policy only applies to our websites. We are not responsible for the content, privacy or security of other websites. 

When you visit our web site, our web server automatically records your IP address, the web site from which you visit us, the web pages you actually visit and the date and length of your visit. Personal data is only stored if volunteered by you, for example in the context of an enquiry, a survey, entering a promotional contest etc. 

Use of cookies on Sytner Group Limited internet sites:

A 'cookie' is a piece of information that a website transfers to the cookie file of the browser on your computer's hard disk, so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the 'lifetime' of the cookie, and a value, usually a randomly generated unique number.

When you visit Sytner Group Limited internet sites we may send you a cookie. We may use cookies in the following ways:

  • To help us recognise you as a unique visitor (just a number) when you return to our website and to allow us to tailor content of our site to match your preferred interests; including any 'favourite vehicles' or 'vehicle comparisons' you may save.
  • To compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. We cannot identify you personally in this way.

Two types of cookies may be used on Sytner Group Limited internet sites: session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for longer, (how long will depend on the lifetime of the specific cookie). 

Disabling/Enabling Cookies: 

You can accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our websites if cookies are disabled.

You can find information on how to disable or enable cookies by visiting www.allaboutcookies.org.

When providing information to Sytner Group Limited: 

If you give us information on behalf of someone else, you confirm to us that you have their permission to do so and that they are aware of the contents of this privacy policy and do not have any objection to our processing their information in accordance with this policy.

You are responsible for informing us of any change in your details, such as a change of address. You have a right to ask us to correct any inaccuracies in the information we hold about you. 

You have a right to ask what information we hold about you. We may charge you a small fee for this (the statutory fee is currently £10). Please contact the dealership which you have received correspondence from for these purposes.

If you are under 16 please do not provide us with any personal information unless you have the permission of your parent or guardian to do so. 

All correspondence including but not limited to, telephone calls and e-mails to Sytner Group Limited companies, may be recorded and/or monitored for training and/or auditing purposes. 

Sytner Group Limited uses technical and organisational security measures in order to protect the data we have under our control against accidental or intentional manipulation, loss, destruction and against access by unauthorised persons. 

Contact us

You can contact Sytner Group Limited in relation to this privacy policy by writing to us at: e-Marketing, Sytner Group Limited, 2 Penman Way, Grove Park, Leicester, LE19 1ST. 
Alternatively you can e-mail: website@sytner.co.uk